Fleet Support
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How do I raise a dispute?
In regards to insurance disputes and claims please see our claims section.For any other disputes relating to the service that is not covered by fleet: A dispute can be raised between a driver and o...
How do I list my vehicle on Fleet?
When you list your vehicle on Fleet, everything is handled through the app. Download Fleet for free on iOS or Android. Sign up at no charge, and create your profile Once you're logged in, tap "swi...
Cancellation policy for renters
When an owner and driver commit to the rental, it is their duty to honour it to the best of their ability. We understand that in some circumstances cancellations may be unavoidable. If a driver can...
How do I get paid for a rental?
When you confirm the booking request from a driver, the payment process begins automatically. Upon completion of a rental, the rental fee will be transferred directly to your account within 5-7 bus...
What happens when someone wants to rent my vehicle?
When someone tries to book your car on Fleet, you receive a rental request notification. Before you commit, you can review their profile and feedback score in the app. Owners have 24 hours to acce...
How can I be sure the car I rent is in good condition?
When an Owner lists their car to rent on Fleet, they are committing to the Fleet Terms and Conditions which is to ensure that all vehicles listed on the platform are safe and roadworthy. This inclu...
How can I pay for my rental?
When you create your profile on Fleet, you will be asked to input a credit card against your account. This will mean that when you make a booking, you can quickly and simply use that card without h...
Use of the vehicle and general conditions
The driver is requested to respect the property of the owner and treat the vehicle with due care and consideration. If the owner smokes in their car, it is their duty to inform the driver. Drivers...
Can I take a vehicle out of the country?
Vehicles must remain in the country they are rented in. In Ireland, vehicles are permitted to travel between the Republic of Ireland and Northern Ireland. Drivers are not permitted to take the v...
What countries can I rent a car in from Fleet?
Currently Fleet is only available to rent vehicles on the island of Ireland. Although we hope to be in more countries very soon!