Fleet Support

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  • How to contact Fleet

    You can chat with a Fleet agent via the Chat button in the lower right-hand corner, Monday to Saturday, 9am-5pm. Chat is available both on the website, in-app, or via Facebook Messenger. To find it...

  • How to rent: quick start guide

    Getting Started Sign up directly on our website or by downloading the app (iOS or Android).  Search for cars by location or find one using the map Choose user recommended "Top rated" vehicles, sor...

  • Licence requirements

    To rent a vehicle through Fleet, you must: Hold a full UK, Irish, or EU driving licence for a minimum of 24 months Be aged 25 or older Have no more than 4 penalty points Have no accidents or claim...

  • How to Close Your Account

    We're sad to see you go!If you would like to close your Fleet App account and opt out of all communications*, please send an email to info@jointhefleet.com with the subject: DEACTIVATION and we wil...

  • Terms of Service

    Fleet's current full terms of service can be found here.

  • Paying fines, tolls and tickets

    The driver is responsible and must pay for any and all toll charges, parking tickets or motoring fines incurred during the rental period. M50 toll fees can be paid directly before 8 PM the followin...

  • What to do during a breakdown

    If the vehicle you have rented breaks down or fails to start, you can get in touch with our Breakdown Assistance service provided by AXA Insurance. Simply call AXA Ireland's car rescue number 1890 ...

  • What if an accident occurs or the vehicle is stolen?

    If you are unfortunate enough to have an accident in a rented vehicle, either involving other drivers, pedestrians or not, or if the vehicle is stolen during your rental, you must do the following:...

  • How could I be denied insurance cover?

    In order to rent a vehicle on Fleet, and for us to provide insurance cover for your rental period, we ask that you provide us with accurate and correct information regarding your driving history, l...

  • How does Fleet’s insurance work?

    Fleet uses a special policy created by AXA for peer-to-peer. A leading global insurer, AXA's fully comprehensive insurance covers each Fleet rental and provides 24-hour breakdown assistance. This c...