Submit a request
How do I get approved to drive?
What if I have penalty points on my driving license?
I don't have an EU licence. Can I use fleet?
Who can drive a rented vehicle?
Booking with Fleet
How to rent: quick start guide
How long will it take for my booking to be confirmed?
How do I contact an owner?
How and where do I pick up a car?
How is the price of a rental calculated?
Hiring a car
What if I notice damage during collection?
Is [insert vehicle] available on Fleet?
'On Demand Collection' (airport delivery)
How can I use my free rental credit?
How can I be sure the car I rent is in good condition?
Can I rent more than one car at a time?
How does Fleet’s insurance work?
Do I need my own insurance to drive?
How could I be denied insurance cover?
What is the excess on my insurance policy?
Breakdowns, accidents, and fines
What to do during a breakdown
Paying fines, tolls and tickets
What if an accident occurs or the vehicle is stolen?
What do I do if I damage the car?
Payments, Cancellations and refunds
How can I pay for my rental?
Cancellation policy for renters
Under what circumstances will a rental be cancelled by Fleet
How do I raise a dispute?
Use of the vehicle and general conditions
What type of cars are available on Fleet?
Can I take a vehicle out of the country?
What countries can I rent a car in from Fleet?
What happens if the owner is late?
Terms and Conditions
Driver terms and conditions (Northern Ireland)
Driver terms and conditions (Republic of Ireland)
How to contact AXA
How to contact Fleet