Fleet Renter Help

Driver Eligibility

• Licence requirements
• How do I get approved to drive?
• What if I have penalty points on my driving license?
• I don't have an EU licence. Can I use fleet?
• Who can drive a rented vehicle?

Booking with Fleet

• How to rent: quick start guide
• How long will it take for my booking to be confirmed?
• How do I contact an owner?
• How and where do I pick up a car?
• How is the price of a rental calculated?

Hiring a car

• What if I notice damage during collection?
• Is [insert vehicle] available on Fleet?
• 'On Demand Collection' (airport delivery)
• How can I use my free rental credit?
• How can I be sure the car I rent is in good condition?
• Can I rent more than one car at a time?

Insurance

• How does Fleet’s insurance work?
• Do I need my own insurance to drive?
• How could I be denied insurance cover?
• What is the excess on my insurance policy?

Breakdowns, accidents, and fines

• What to do during a breakdown
• Paying fines, tolls and tickets
• What if an accident occurs or the vehicle is stolen?
• What do I do if I damage the car?

Payments, Cancellations and refunds

• How can I pay for my rental?
• Cancellation policy for renters
• Under what circumstances will a rental be cancelled by Fleet
• How do I raise a dispute?

Miscellaneous

• Use of the vehicle and general conditions
• What type of cars are available on Fleet?
• Can I take a vehicle out of the country?
• What countries can I rent a car in from Fleet?
• What happens if the owner is late?

Terms and Conditions

• Driver terms and conditions (Northern Ireland)
• Driver terms and conditions (Republic of Ireland)

Contact support

• How to contact Fleet