Any disagreement that we have with you and that we cannot settle with us may be referred to the Financial Services Ombudsman’s Bureau.
If the Financial Services Ombudsman’s Bureau will not deal with the disagreement, we may agree to refer the dispute to arbitration or mediation. The arbitrator’s decision will be final and binding.
If you wait more than a year to do this, you will be considered to have abandoned your claim and you cannot take it up again.
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