Condition of car & fuel policy

We recommend cleaning the car before any rentals. Renters are expected to return vehicles in the same condition to the best of their ability.

Please ensure all personal items are removed from the car, as they are not covered by the insurance and we are not liable for damage or loss on any items.

Fuel Policy
It is recommended that owners provide a full tank of fuel when handing over to a driver. The driver is then expected to fill the tank before returning the vehicle. 

If the car comes back in a different condition of cleanliness or without the agreed level of fuel, where possible we ask you to try and resolve the situation with the driver.

If no resolution can be met and you need to file a dispute against the driver, we may be able to process a charge to them depending on the condition of the car or a lower than agreed upon amount of fuel when returned.

Please refer to our disputes process or contact us for further support.