Under what circumstances will a rental be cancelled by Fleet

While every attempt is made to ensure all vehicles on the platform are safe, reliable and secure, and the owners are honest, Fleet, on occasion may de-list or ban users for falsifying information or improper use.

If a driver has booked and paid for a rental and said vehicle is de-listed prior to collection and after payment has been taken, the rental is deemed to have been cancelled by the owner.

In this instance, the driver will receive a full refund.

The driver will then be required to make a new booking.