What to do during a breakdown

If the vehicle you have rented breaks down or fails to start, you can get in touch with our Breakdown Assistance service provided by AXA Insurance.

Simply call AXA Ireland's car rescue number 1890 24 7 365 (if calling from Northern Ireland, dial 03458 282 823 ) and quote Fleet App's peer-to-peer policy number: 223204097.

If you are unfortunate enough to break down, please contact both the vehicle owner and Fleet to report the incident.

Roadside and Driveway assistance

AXA will send a trained recovery technician to help you. If repairs are possible, they will provide up to one hour’s labour to repair the owner’s car, as long as the repair is carried out at the scene.

Towing cover

If the Fleet car rental vehicle cannot be made roadworthy at the place of the breakdown and cannot be repaired the same day at a suitable local garage, AXA will cover the cost of towing the car to the owner's Home or the owner's nominated garage as long as the tow starts and ends on the island of Ireland (excluding any islands off the coast). If the vehicle arrives at the repairers outside normal opening hours, we will cover the cost of towing it to a secure place and then on to the repairers when they open.

Completing the journey

If repairs to the owner’s car cannot be completed on the same day, AXA will reimburse costs up to €100 towards your preferred form of Continuation of Journey for you to return home or to your original intended destination within Ireland. This is arranged on a pay and claim basis.